having trouble adding pictures / receipts to the app

2018-07-23 17:45:09

The program is inconsistent when adding any type of picture taken on an iPhone X. I've also tried to add a log on the internet part but it won't do it? Am I doing something wrong?


Very sorry about that. Can you please tell me if you get an error while trying to add a picture. Can you send me a screenshot at support-ios@simplyauto.app.

mrigaen    2018-07-23 18:52:06

I have the same issue trying to add a photo from my camera roll. See the attachment "Add Photos Only". I don't have an issue if I take a picture with the camera when doing the service entry. it is after I take a photo and want to add it later.

sdls    2018-12-31 12:57:34

I forgot to mention in my last comment, I have an iPhone X IOS 12.1.2. I am using the free version, can that be the issue?

sdls    2018-12-31 13:13:02

Currently, we are unable to add high-efficiency format images, we are looking into this issue. For now, you may add a low-resolution image or select the most compatible option in camera settings.

utkarsh singh    2019-01-03 07:29:31