Full Sync Request not reaching other driver

Hi I am trying to full sync my data from my Samsu... Read more

Hi I am trying to full sync my data from my Samsung S6 to my wife's Huawei phone. The Full Sync request just never reaches her. I'm cleared cache on both phones, no change. Requesting a full sync from my wife's phone works, the notification reaches my phone. But doing it from my phone does not work - the notification does not reach her phone. Other notifications for the app, like adding her as driver or removing her as driver, do reach her phone, so it doesn't seem to be a notification issue. Anything else I can try? Read less

Pro upgrade

When I try to go with the pro version the app clos... Read more

When I try to go with the pro version the app closes on it's own Read less

Update

I have one vehicle that doesn't update. all others... Read more

I have one vehicle that doesn't update. all others seem to be doing okay Read less

usb drive

I'm unable to download info to usb drive. it says... Read more

I'm unable to download info to usb drive. it says it has but when I open it up the folder is empty Read less

Recover deleted vehicle

I deleted my vehicle on my tablet trying to get it... Read more

I deleted my vehicle on my tablet trying to get it to sync with my phone (yes, pro version) and now I've lost everything. Is there a way to get it back from the cloud? (I tried a restore, and got nothing.) Sure hope you can help me! Lisa Read less

Pro version unable to restore purchase

Hi guys I bought pro version with email username@k... Read more

Hi guys I bought pro version with email username@khalsa.com and I have another email @gmail.com, after recent updates, app is asking to buy Pro version again. I cleared Google settings, uninstall app then switched to @khalsa.com login on play, downloaded again and tried to click on buy Pro in the app but it still only giving me option through my Gmail.com account. Could you help please. Many thanks Read less

Unable to retrieve data!

I'm trying to see my data for the year 2017 for ta... Read more

I'm trying to see my data for the year 2017 for tax purposes,however I only get October-December. Where is the rest of my data? It worked fine for 2016 Jackie Read less

Crashes...

Hi- I am unable to send a monthly log to myself wh... Read more

Hi- I am unable to send a monthly log to myself whichw as working before (says app crashed). I tried to log-in to the website with my Gmail account- but says it is invalid... The app has been crashing a lot recently when using it... Any updates/solutions? David Read less

Sync with other drivers inconsistent

Hello. My wife and I both have the Pro version. We... Read more

Hello. My wife and I both have the Pro version. We are having issues with instant sync not working consistently. Sometimes if she enters a new fill-up, it updates to my phone. Sometimes it doesn't. So far, when I enter a new fill-up, it does NOT update to her phone. Any information she enters through the web app will update instantly to her phone, but not at all to my phone. Pushing out a full sync to each other works, but since that overwrites all data, things can get lost if they are not staying synched automatically with each fill-up. Read less

Auto trips Working Poorly

The auto trip function does not seem to work well.... Read more

The auto trip function does not seem to work well. Phone is fully operational, gps is on, no restrictions or anything and sometimes it records a trip, but quite often it wont. I bought the app and subscribed to the pro version so i do not have to keep recording trips and so it emails to me. If i have to record trips manually, the app is kind of pointless.Why is it not recording? Read less

New Phone - How do I get old data

Hi. I just received a replacement for my old Sams... Read more

Hi. I just received a replacement for my old Samsung Note 3 from AT&T. Trying to set up my Pro version on the new Note 5 and do not seem able to get my data & license. Please help ... Thank you in advance! Read less

Fuel efficiency km/L not displayed

i m unable to track my fuel efficiency. there was... Read more

i m unable to track my fuel efficiency. there was an option to customise stats and charts but when i went there, fuel eff (req) is grayed out from the check box. hence i think i m missing something Read less

Importing data from another app

I have my data from another app in CSV format. I f... Read more

I have my data from another app in CSV format. I followed the Manual Backup/Restore to Google Drive instructions. I edited the Fuel log file to add the data. When I import the data, everything comes in except for the cost (Total Cost). It shows no value in the cost column. I can edit the individual entry and add the cost per gallon, then the total cost is calculated and displayed. When I try to continue manually entering the data, the app hangs at spinning circle for several minutes. Finally, the value will update. How can I import the Total cost collumn from my previous data? Read less

Data & Receipt Backup

I'm having issues today trying to backup my data t... Read more

I'm having issues today trying to backup my data to my Google Drive to include receipts. It appears to be backup up both of my cars but it's failing to backup my receipts. Any known issues with server or suggestions? Read less

average speed

I run the app on an Android mobile; the average sp... Read more

I run the app on an Android mobile; the average speed function does not work. How can I get average speed to work? Read less

Winzip Download nothing in file

When I Exported and went into the winzip to open i... Read more

When I Exported and went into the winzip to open it told me there was nothing in the file. But I can see plenty in the app. Why? What can I do to correct this? Read less

Report will not email

I have been trying to send a report to my e-mail a... Read more

I have been trying to send a report to my e-mail address.. When I send report it says it is sent but I do not receive it in my email. It did go to email at one time but now it does not. Any help greatly appreciated. Read less

Sync issue since changing from googlemail.com to gmail.com

I have a long standing issue with my Gmail account... Read more

I have a long standing issue with my Gmail account login. I switched my Google account from google.com to gmail.com in the previous 12 months and now the simplyauto web app and android app are out of sync. This problem has existed for many months but now I have a new car I need to get it sorted. I have raised this issue to support many times but no suitable resolution has been provided. I would like for my account to be deleted or the email address changed so I can continue using the service I have paid for. Read less